Store Policies - Real Joy Creations

STORE POLICIES:

Payment methods:

The following credit cards are accepted: Visa, Master Card, Discover,

and American Express.

Your online order is processed through our secure PayPal website.

PayPal is our credit card processor.

We also accept checks, and money orders.

Note: checks will be held for 10 business days before your order is shipped.

Secure ordering:

Three easy, safe, convenient ways for you to shop:

1. Browse our webstore, select your items and pay online

through the PayPal secure website with your debit or credit card.

Paypal accepts the following credit cards:

Visa, Master Card, Discover, and American Express.

2. Browse our webstore, contact us to have a printable order form

emailed to you, send us your order with payment.

We accept checks and money orders.

Checks will be held for 10 business days, before your order is shipped.

3. Browse our webstore, phone in your order; pay online through

the PayPal secure website using your debit or credit card.

Phone number for ordering: 1-541-689-0821

Your order is processed through PayPal's secure website.

PayPal is our credit card processor. All data is transmitted through

a secure server by Pay Pal. PayPal protects your financial information

with industry leading security and fraud prevention systems.

Information is protected by SSL with an encryption key length of 128 bits

(the highest level commercially available.)

Online ordering: shop, then click the add to cart button under your selections.

You will be re-directed to the PayPal secure order page;

you may use your debit or credit card to place your order.

You do not need a PayPal account to shop with Real Joy Creations.

PayPal protects and encrypts your credit card with industry leading security

and fraud prevention systems.

For your additional protection we do not store credit card

information, so you will simply re-enter your credit card information

each time you place an order.

Real Joy Creations does not collect or store any credit card information

on our website.

Your credit card information is never shared with anyone

at Real Joy Creations.

Can I add to an order?

Once an order is placed, it cannot be changed or altered.

This means you cannot add, change, or cancel an order once it has been placed.

Can I place my order C.O.D.?

We do not offer C.O.D. All orders must be paid before shipping.

Can I have an order shipped to a different address?

You can place an order, and have the item shipped to another address.

We make gift shopping fun and easy.

Click the add to cart button under each item you want to purchase.

You will then be re-directed to our secure PayPal order page.

In the Bill To column, fill in your name, address, etc.

In the Ship To column, fill in the name of the person that you want the items

to be shipped to.

Mail orders: please include a note with your order if you would like the order

to be shipped to a different address.

Phone orders: when you place your order, let us know if you would like

the order shipped to a different address.

When your order is received, we will send you an order confirmation by email.

When your order is shipped, we will send you a shipping confirmation by email.

If you have any questions re. having an item shipped to a different address,

please contact us.

Shipping and Delivery:

All orders, large or small ship for the low flat rate of $4.80.

We ship to anywhere in the U.S.A. for $4.80

When your order/payment is received, we will send you a order/payment

confirmation by e-mail.

When your order is shipped, we will send you a shipping confirmation

by e-mail.

In stock items are shipped within 1-3 business days after we receive

your payment. Some items may take longer to ship.

Delivery time is 2-3 business days after your order has shipped.

Your order will be shipped USPS Priority Flat Rate Mail.

NOTE: Wholesale orders will be charged shipping based on the amount of the order.

For more information visit our wholesale page.

Guarantee:

Your satisfaction 100% guaranteed.

Real Joy Creations provides a 60 day unconditional,

no questions asked, money back guarantee.

If you are not satisfied with your order for any reason, you may return

the item to us within 60 days of receipt of the item; we will issue you

a full refund (minus shipping charges,) no questions asked.

Online orders: your refund will be issued to your credit card.

Mail and phone orders: we will issue you a check or money order

for your refund.

Returns:

Inspect your shipment when it arrives.

If you are not satisfied for any reason, immediately notify us by e-mail.

We will send you an email with instructions for returning your item.

Returned items need to reach us within 60 days from the date

you receive the item.

When we have received the returned item, we will issue you a full refund.

Online orders: your refund will be issued to your credit card.

Mail and phone orders: we will issue you a check or money order for your refund.

We do not have a restocking charge or service charge for any returns.

We do not re-sell returned personal care products.

We take safety and sanitation very seriously.

You are encouraged to order samples of Rose Lane Naturals

products before making a purchase of a full size product.

Your security and satisfaction are our top priorities.

We never share our customer lists or ordering information with anyone.

Real Joy Creations does not sell, rent or provide its address list to any

other user for mailing or advertisement. We do not send unsolicited e-mail

or postal mail.

Click here for additional information about our privacy policy.

Customer Service:

Your security and satisfaction are our top priorities.

We are here to help you.

customerservice@realjoycreations.com

Call Toll-free 1-877-736-8717

Visit our new Blog, you can ask questions,

let us know your comments and suggestions.

Real Joy Creations is located in Coburg, Oregon, U.S.A.

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