Home
Rose Lane Naturals
Cat Greeting Cards
Birthday Cards
Horse Greeting Cards
Nature's Beauty Cards
Cow Greeting Cards
Thank You Cards
Our Story
Contact us
Store Policies
Privacy Policy
FAQs
Mission Statement
Wholesale
Site Map

Frequently Asked Questions

1. What is the quality of your products?
2. How do I place an order?
3. Do you have a minimum order amount?
4. What information do you collect? How is it used?
5. What types of payment do you accept?
6. Can I purchase an item and have it shipped to a different address?
7. What are your shipping rates?
8. Do you ship outside the U.S.?
9. How long does it take to receive my order?
10. How do I return an item?
11. Will you be adding new products to your website?
12. Where is Real Joy Creations located?
13. How do I contact Real Joy Creations ?
14. Does Real Joy Creations give donations to individuals, organizations and fundraising efforts?



1. What is the quality of your products?
    
All of our products are hand designed and handcrafted by Joy, in the state of Oregon, U.S.A.
 
We use only the best quality, non-toxic materials to create our unique greeting cards, Eco-Glamour Purses, as well as our entire line of products. Many of our products are made of recycled materials as well. Each of our products that are made with recycled materials will be noted in the description.
 
Return to Top

2. How do I place an order?
    
Select the items you want by clicking the add to cart button located under each item.
You will be re-directed to our secure PayPal order page.
 
You do not need to have a PayPal account to order from Real Joy Creations.
 
PayPal is our credit card processor.
The following credit cards are accepted: Visa, Master Card, Discover, 
and American Express.
You may change the quantities of the items you have ordered, and update your shopping cart, while you are on the PayPal order page.
 
When you are finished shopping, click the "proceed to checkout" button.
Fill out your name, address, credit card information and any additional information needed. Click the submit order button, and your order will be processed.
When we receive your payment/order, we will send you a payment/order confirmation by email.
When we ship your order, we will send you a shipping confirmation by email.
 
You may also order by phone: our order number is: 541-689-0821
 
We accept mail orders too, contact us to have a printable order form emailed to you. 
Mail your order with payment. We accept checks and money orders.
Please note: checks will be held for 10 business days, before your order is shipped.
 
If you have any questions, please contact us. 
 
Return to Top

3. Do you have a minimum order amount?
    

We do not have a minimum order amount. All orders are welcome.

 
Return to Top

4. What information do you collect? How is it used?
    
Your security and satisfaction are our top priorities.
The only information we collect on our website is your e-mail adress when you sign up for our our email notification of sales, new products, and informative tips. 
We never share our customer e-mail lists or ordering information with anyone. 
Real Joy Creations does not sell, rent or provide its e-mail address list to any other user for mailing or advertisement.
We do not send unsolicited e-mail or postal mail. 
Real Joy Creations does not collect credit card information.
Your credit card information is collected by PayPal, our credit card processor, along with other personally identifiable information for verification of your account and for retrieving funds for your purchase.
You can view PayPal's policies at http://www.paypal.com/  
 
Return to Top

5. What types of payment do you accept?
    
Your order is processed through our secure PayPal website.
PayPal is our credit card processor.
The following credit cards are accepted: Visa, Master Card,
Discover, and American Express.
 
We also accept checks and money orders.
Please note: Checks will be held for 10 days before your order ships.
 
Return to Top

6. Can I purchase an item and have it shipped to a different address?
    
You can place an order, and have the item shipped to a different address.
We make gift shopping and shipping easy.
 
Click the add to cart button under each item you want to purchase.
You will then be re-directed to our secure PayPal order page.
 
In the Bill To column, fill in your name, address, etc.
In the Ship To column, fill in the name of the person that you want
the items to be shipped to.
 
When we receive your order, we will send you an order confirmation by email.
When your order is shipped, we will send you a shipping confirmation.
If you have any questions please contact us.
 
Return to Top

7. What are your shipping rates?
    

We charge one flat shipping rate of $4.80 for any size order, large or small, shipped to any state in the U.S. We ship USPS Priority Flat Rate Mail. 

 
Return to Top

8. Do you ship outside the U.S.?
    

We ship anywhere in the U.S. We do not ship outside the U.S.

 
Return to Top

9. How long does it take to receive my order?
    
In stock items are shipped within 1-3 business days after we receive your payment.
Some items are custom made and will take 1-2 weeks to produce.
These items will be noted in the description on our website. 
 
Delivery time is 2-3 business days after the order has shipped. 
When we receive your order, we will send you an order confirmation by email.
When your order has shipped, we will send you a shipping confirmation by email.
 
Return to Top

10. How do I return an item?
    
Your satisfaction is 100% guaranteed. Real Joy Creations provides a 60 day unconditional, no question asked, money back  guarantee. Inspect your shipment when it arrives. If you are not satisfied for any reason,  notify us immediately by e-mail. We will give you instructions for returning your item. 
 
After we receive the returned item, we will issue you a full refund (minus shipping charges.) Your refund will be issued  to your credit card. Returned merchandise must be in new condition. ( We do not have a restocking charge  or service charge for any returns.
 
Note: We do not re-sell returned personal care products.
We take safety and sanitation very seriously.You are encouraged to order samples of Rose Lane Naturals products before making a purchase of a full size product.

 
 
Return to Top

11. Will you be adding new products to your website?
    
We will be adding new products to our website as we create new items.
Coming soon: Cherished Treasure Boxes, Rose Lane
Naturals Skin Care, Eco-Glamour Purses, Cat T-shirts,and more.
Add us to your favorites and visit again soon!
 
Return to Top

12. Where is Real Joy Creations located?
     We are located in the beautiful state of Oregon U.S.A. in the town of Coburg.
 
Return to Top

13. How do I contact Real Joy Creations ?
    
Your security and satisfaction are our top priorities.
We welcome your questions, comments and suggestions.
Phone: Toll-free 1-877-736-8717
Leave a question, comment or suggestion on our blog,
it's free and easy, you don't need to sign up or register.
I'll reply as soon as I can on our blog.
 
Return to Top

14.
Does Real Joy Creations give donations
to individuals, organizations, and fundraising efforts?
    
Real Joy Creations believes in giving back to the community.
A portion of our profits from Real Joy Creations products is donated to programs that help low-income single women help themselves, and to our fund "Blankets for All," donating blankets to people who cannot afford them.

A portion of our profits from our handcrafted cat greeting cards and our Cat T-shirts is donated to the "Cat Room" at Greenhill Humane Society in Eugene, Oregon, and to programs that provide assistance to low-income people that need to have their cat spayed or neutered.

We also sell our handcrafted products to fundraising organizations, individuals and clubs. Fundraisers are eligible for our low wholesale pricing on selected products.
Visit our Wholesale page for more information.
 
Return to Top